DIGITAL EMPLOYEE EXPERIENCE

What is Digital Employee Experience?

Digital employee experiences (DEEs) provide a unique and valuable method for employees to engage with their employers. This could be through checking their email on their phone, streaming business video on their home screen, or utilizing a corporate website. Employee digital experience summarizes how successfully employees use digital technologies at work. With the increase in remote and hybrid work environment options, the digital employee experience is becoming a more significant and vital aspect of the entire employee experience (aihr, 2022).

In the modern workplace, technology and employee experience are intertwined. In their daily work, almost all employees use some sort of technology. The digital employee experience reveals the extent to which employees are prepared and empowered to do their jobs from any location. Unquestionably, the COVID-19 pandemic has increased the demand for digital tools that facilitate remote work. Companies that had never employed a remote or hybrid labor force now understand that it is a trend that will not go away. Therefore, a digital employee experience is required to give employees flexible and remote work options while also making them feel connected and valued. 

This Picture Indicate an increase in the importance of Digital employee experience in the Post-Covid workplace.

The digital employee experience includes tools for virtual meetings, software utilized in the employee's primary line of work, email, instant messaging, and social media for the company. All of the tools that employees utilize to complete tasks in the modern workplace are included in the digital workplace. Employers must give staff members the resources they need to connect, collaborate, and communicate in order to create a successful digital employee experience. To ensure that the digital workplace has demonstrable economic value while lowering risks and adhering to compliance regulations, the employer should create defined roadmaps.

 

Importance of Digital Employee Experience

•  Increase Employee Productivity  

Employee satisfaction is the foundation for productivity. Workers who have access to the tools they need to finish their jobs are happier and more productive. Although a variety of factors influence your employees' productivity, providing them with the appropriate tools for the job is unquestionably crucial.

 It takes time and effort for employees to figure out how to use inefficient systems or come up with solutions to complete everyday tasks when they lack access to technology that streamlines and simplifies work. They become irritated by this, which lowers their output. You may increase productivity and the amount of work completed by your employees by equipping them with basic technologies. 

• Increased Employee Engagement

Retaining employees may be costly for a company. A disengaged employee is more likely to leave if presented with a better opportunity. However, if you provide your employees with the resources they need to build relationships, advance their careers, and produce their best work, they will be more likely to feel engaged and stay.

• Increase Efficiency and Profitability

 An excellent digital employee experience directly impacts your bottom line, Therefore businesses strongly supporting digital transformation experience an increase in earnings.

• Saves time

Automating time-consuming manual business operations, such as switching from speech recognition software to a legal assistant transcribing phone calls for a lawyer. Reduction in the requirement for travel to in-person meetings through the use of collaborative office productivity tools, digital or online whiteboards, and videoconferencing solutions.

Common Challenges of Prioritizing Digital Employee Experience

• Cost

Creating a good DEX requires a significant financial investment, and it also demands time and effort. In order to obtain the necessary budget and resources, you will have to justify how the upfront investment will result in short and long-term payoffs.

• Stakeholder buy -in

You may need to overcome the natural resistance to stray from the legacy of how things have always been done. Convincing leadership that digital transformation is necessary enough to approve the budget is one hurdle. You may also have to do some selling to employees initially until they learn how to use the technology effectively enough to make their work easier.

• Building the right tech stack

You need to select suitable technology that will support both your employees and organizational goals. The tools and systems must also integrate to streamline, not complicate, your employees’ digital experience.

• Change Management

Multiple changes and shifts will accompany digital implementation. Not only will employees need to be trained, but workflows and business processes will have to be modified. (betterup, 2022).

Conclusion

The employee experience and your company both benefit greatly when technology enables and supports people in their work. In order to create an employee-centric Digital Employee Experience that encourages a motivated and effective team, HR is essential. Such a staff is equipped to assist your business in the long run in achieving its objectives.

References

aihr, 2022. www.aihr.com. [Online]
Available at: https://www.aihr.com/blog/digital-employee-experience/
[Accessed 19 04 2023].

betterup, 2022. www.betterup.com. [Online]
Available at: https://www.betterup.com/blog/digital-employee-experience
[Accessed 19 04 2023].